This policy covers equipment you purchase outright. Leased and rented equipment is returned or bought out under the terms of your lease or rental agreement, not this policy.
30-day return window
You may return purchased equipment within 30 days of delivery. The window starts on the delivery date shown on your invoice, not the order date.
Condition and restocking fee
Equipment must come back unmodified, in its original condition, with all accessories, cables and documentation it shipped with. Returns carry a 15 percent restocking fee, deducted from your refund.
Return shipping
Return freight is at the customer's expense. Contact us before shipping anything back so we can confirm the return, give you the correct return address for your region and advise on packaging for the specific model. We do not offer prepaid return labels.
What is not returnable
Toner, drums and other consumables are not returnable once opened. Equipment configured, installed or networked to your specific environment, such as custom scan workflows or print server integration, is reviewed case by case because reconditioning cost can exceed the restocking fee.
Refurbished equipment
The same 30-day window and 15 percent restocking fee apply to refurbished units. Refurbished equipment carries a 90-day parts and labor warranty from delivery, separate from the return window.
How to start a return
Email info@jrcopiermn.com or call (888) 498-2550 with your invoice number and the reason for the return. We will confirm eligibility and next steps within one business day.
Warranty claims are separate
A defective unit under manufacturer or JR Copier warranty is a warranty claim rather than a return. See the terms of service for warranty coverage, or request service directly.
Contact
JR Copier, 3013 82nd Lane NE, Blaine, MN 55449. Email info@jrcopiermn.com or call (888) 498-2550, Monday to Friday, 8:00 a.m. to 5:00 p.m. Central.